... support—that's where they really shine... solutions by real people that really "get it"
Customer service and support at Apis is nothing short of outstanding...
... quick, fast, and a beautiful control panel to boot.
Support is also a dream - no crazy multi-tier support, just direct access ...
A flawless and faultless service for over 4 years that has never caused me to look for another hosting provider. Thanks!
Outstanding uptime, excellent customer support, a painless setup process, quick, fast, and a beautiful control panel to boot.
... the control panel interface blows cpanel out of the water.
... even nicer is that when I recommend Apis, it makes me look good too.
I transitioned to Apis Networks in April 2010 after hearing very positive reviews of the service, and I haven't been disappointed.
Their backend admin panel has been a lifesaver. Everything is right where you'd want it, everything is quick ...
... I was working for one of the largest web hosting providers in the world ... but I tried Apis and moved immediately
Apis Networks has been a Godsend in my search for good hosting
Some of the most helpful and knowledgable people I have dealt with
Between the control panel, ... and the impressively responsive staff, I've had no problems managing five domains even as a novice.
They are to be commended for their attentiveness, their technical acumen, and their personal approach.
I love you, Apis!
I had hosted web sites with 4 different providers prior and the switch to Apis was the best decision ever.
Just wanted to say I love Apis Networks and you are by far my favorite web host.
Web Hosting Packages
We offer four packages to clients enthused about performance. You may change your package
at any time! Don't feel like you need to make an immediate decision. Have an idea for a small site? No need for our
complex developer features? Go with our Essential package and grow as your site grows.
Run your own privatized instance of MongoDB. Learn more.
Supported Passenger Applications
All applications require a Developer or higher
account to fully utilize. Passenger applications are launched in isolated jails
to ensure client security. Each additional Passenger process beyond what is allocated
cost an additional $5/mo.
We are proud to support these great applications:
Secure Account Isolation
As part of our hosting platform, every account is securely isolated
from each other. We even run our business of our platform. And you can too.
Adaptive Spam Filtering
All e-mail is backed by our spam filtering engine that learns and relearns to
reduce spam in your inbox. Targeting is powered, in part, by our clients!
SSD Storage Backend
Your site is only as fast as its slowest component. We use
enterprise-grade solid state drives known for their reliability and blistering
A Platform You Won't Find Elsewhere
No, we really mean it. Our billing software, control panel, and hosting platform
have been built out over the span of 10+ years to provide clients with fast, efficient servers
that run without hiccups and don't leave you feeling handcuffed. And if you do come
across another company with the same control panel let us know – free hosting for life!*
We provide a 60-day 100% money-back guarantee on all hosting
accounts. Everything except for domain registrations, which are managed
separately, is refundable.
What security is in place?
We use two filesystem security models: (a) a pivot-root isolation for all services except PHP and (b) a combination
of access control lists and open_basedir restrictions for PHP to restrict access to interpreters
and filesystem locations outside the pivot root assigned to an account. In addition to filesystem
isolation and restrictions, brute-force protection is in place for login systems restricting
invalid logins. Finally, certain file storage URIs for well-known PHP applications are locked down to serve
only static content.
Do you do only Linux hosting?
Yes, our expertise is Linux hosting, specifically shared hosting in which a server is physically
shared between multiple clients. We implement compartmentalization in which each account is logically
separated from each other, but still shares common system services (mail server, ftp server, web server,
control panel, etc). Logins to each system service is, however, isolated ensuring each account may
only access its resources. This provides the most efficient utilization of computing power,
while providing additional security over typical shared hosting.
Our support personnel are local W-2 (wage-earning) employees. With a small size, we remain innovative
by splitting time between support and writing code. Phone is just too distracting — imagine a fire alarm
pulled during a test — for routine questions addressed within our knowledge base
or by opening a support ticket in the control panel.
Do you price-match?
No. A price-match is only appropriate if two competing companies provide the exact
same service. With a platform unique to our company, and support for Node.js, MongoDB, Redis,
and Ruby on Rails below the prevailing market rate, competing with another "shared hosting"
provider that does not provide such amenities is an apples-to-oranges comparison.
Why are there limits on storage and transfer?
Careful: even "unlimited storage" providers impose
fine print limits on files
and how your storage is used!
We prefer a more transparent, countable figure that in turn allows us to reliably calculate how many accounts can reside
on a server to yield better stability and ensure better performance 24x7x365. Further, all accounts
are backed up every night with up to 30 days of data retention. Each server processes ~20 GB
of changes every day. Providing "unlimited storage" would preclude us from providing data
backups, which is more important to our clients than a limited amount of "unlimited storage".
Why are Passenger processes priced differently than PHP?
Each Passenger process operates in its own address space requiring its
own memory allocation. Each process can be customized with a different
Node.js, Ruby, or Python interpreter to achieve multi-tenancy.
PHP operates within a shared address space inside the web server. Unlike
Passenger processes, every PHP application uses the same interpreter shared n-ways
among clients making it single-tenant.
How many Passenger workers are permitted per application instance?
Up to 3 workers may spawn for a given instance.
What applications are supported by Passenger?
Virtually any application that runs off Node.js (this includes Meteor), Python, or Ruby
is supported as a standalone Passenger application. This includes derivative frameworks such
as Sinatra, Rack, Koa, Mezzanine and software such as NodeBB, Trac, and Keystone.
Can I change my package type?
Certainly! You may change packages whenever. All credit is prorated per diem and applied to the
difference of the new package. In the event of a downgrade, credit is converted into
additional days. Read more in the KB.
Our primary focus is hosting – we prefer to do one thing and we to do it very well. Keeping
your registrar separate from hosting is considered a best practice within the industry, which is why
we use a separate portal for domain management. Domains are managed via domains.apisnetworks.com
Certain package intervals qualify for a free 1 year registration of a domain name.
Essential: 1 year
Developer: 1 year
Business: 6 months
Enterprise: any period
Private registration (masked WHOIS details) may be added onto a domain for $8.95/year. The first year is $4.95.